Privacy Policy for 1-833-387-6341

Effective Date: July 22, 2025

This Privacy Policy explains how Vanguard Real Estate Solutions ("we," "us," or "our") collects, uses, and protects information when you communicate with us via calls and text messages to our toll-free number: 1-833-387-6341.

1. Information We Collect

When you call or text our toll-free number, we may collect the following types of information:

• Contact Information: Your phone number.
• Communication Content: The content of your voice calls and text messages. This may include questions you ask, information you provide, and any other details exchanged during the communication.
• Call Data (for calls):
  • Date and time of the call.
  • Duration of the call.
  • Whether the call was answered, missed, or disconnected.
• Message Data (for texts):
  • Date and time messages were sent and received.
  • Delivery status of messages.

2. How We Use Your Information

We use the information collected from your calls and text messages for the following purposes:

• To Respond to Your Inquiries: To answer your questions, provide information, and address your requests.
• Customer Service and Support: To provide customer service, technical support, and resolve issues.
• Process Transactions/Orders: If applicable, to facilitate orders, transactions, or service requests initiated through your communications.
• Improve Our Services: To understand customer needs and preferences, and to improve the quality of our products, services, and communication methods.
• Internal Operations: For internal record-keeping, administration, and operational analysis.
• Compliance and Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.
• Fraud Prevention: To detect and prevent fraudulent or unauthorized activities.

3. How We Share Your Information

We do not sell or rent your personal information collected through our toll-free number to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as call routing services, messaging platforms, or customer relationship management (CRM) systems. These providers are contractually obligated to protect your information and only use it for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal process, such as a subpoena or court order.
• Protection of Rights: We may disclose information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or other sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. Data Retention

We retain your call and text message data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This may include retaining communications for customer service history, legal compliance, or dispute resolution.

5. Your Choices and Rights

• Opt-Out of Text Messages: You can opt-out of receiving text messages from us at any time by replying "STOP" to any message you receive.
• Access and Correction: Depending on applicable laws, you may have the right to request access to and correction of your personal information. To make such a request, please contact us using the information below.

6. Data Security

We implement reasonable technical and organizational measures to protect the information collected through our toll-free number from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our toll-free number and services are not intended for individuals under the age of [13 or 16, depending on your jurisdiction and services]. We do not knowingly collect personal information from children without parental consent. If you believe we have inadvertently collected information from a child, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any revised Privacy Policy on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Vanguard Real Estate Solutions, LLC , PO Box 9, Deschler, NE 68340 info@vresolutions.com 1-877-984-7999 (General Customer Service Line)